Orders
How do I track my order?
You can easily track your order using our Track Your Order button. Simply click on the button, and you’ll be redirected to our tracking portal, where you can enter your order details to see real-time updates on its status.
If you have any issues tracking your order or need further assistance, feel free to contact our customer support team. We’re happy to help!
Can I modify or cancel after an order has been placed?
We strive to process orders quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us within 2 hours of placing it. Once an order has been processed or shipped, we are unable to make changes.
Eligible items can be returned for a refund of the merchandise value within 30 days of receiving your order.
For assistance, reach out to our customer service team—we're happy to help!
What payment methods do you accept?
You can choose to pay with a Credit/Debit Card (Visa, MasterCard, American Express or Discover) and PayPal.
Shipping
What shipping options do you offer?
We're working hard to get your order packed quickly. It usually takes about 1-3 business days for us to pack and ship your order followed by another 3-5 business days for delivery. Express orders placed after 9am ship the following business day.
How much does shipping cost?
Shipping costs vary depending on several factors, including the size and weight of your order, your location, and the specific pieces being delivered. We strive to offer the most efficient and cost-effective shipping options available, ensuring that your furniture arrives safely and in perfect condition.
For smaller items, standard shipping rates apply based on your order total and delivery address. Larger furniture pieces may require specialized handling, which can affect the final shipping cost. While we aim to keep shipping as streamlined as possible, certain factors like delivery distance and logistics may influence pricing.
At checkout, you’ll see the final shipping cost based on your specific order details. If you have any questions, feel free to reach out to our team!
Do you ship internationally?
Yes, we do offer international shipping! At the moment, our primary focus is on delivering to customers in the USA and the UK, ensuring a smooth and seamless shopping experience. However, we are actively working on expanding our reach to Europe and beyond.
If you're located outside these regions, stay tuned—we’re always looking for ways to bring our products to more homes worldwide. In the meantime, feel free to reach out to our team to check if we can accommodate your location or for updates on our expansion plans!
Returns
What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, eligible items can be returned within 30 days of receiving your order for a refund of the merchandise value.
Return Conditions:
- Items must be in their original condition, unused, and with the original packaging.
- An original receipt or gift receipt is required for all returns.
Non-Returnable Items:
- Custom-made or personalized items
- Final sale and clearance items
If you have any questions or need help with a return, our team is here to assist!
When can I expect my refund?
Return processing typically takes one to two weeks for the package to arrive at our warehouse. Once received, it may take up to three weeks to complete the return process.
We will send you:
1. An email confirmation when your return package has been received.
2. A second email once your refund has been fully processed.
3. Refunds will be issued to the original payment method, but please note that some banks may take 3–5 additional business days to reflect the refund in your account.
If you haven’t received an email update after three weeks, please reach out to us, and we’ll be happy to assist you!
How do I start a return?
Initiating a return is simple! To begin, please contact our customer service team at support@samaahome.com with your order number and details about the item you’d like to return.
Once your request is reviewed and approved, we’ll provide you with return instructions, including a return shipping label if applicable.
For a smooth return process:
- Ensure your item is in its original condition with all packaging intact.
- Returns must be initiated within 30 days of receiving your order (or 7 days for Quick Ship upholstery).
- For large furniture items, we’ll coordinate a pickup schedule.
Once your return is received at our warehouse, we’ll process your refund within 7–10 business days. If you have any questions, we’re happy to assist!
How do I exchange or return a gift?
If you’ve received a gift and need to return or exchange it, we’re happy to assist! Eligible gift items can be returned within 30 days of receipt as long as they are unused and in their original condition.
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